At Fortify Pharma, your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
1. Returns
We accept returns within 7 days of the delivery date, depending on the product type and condition. To be eligible for a return:
The item must be unused, unopened, and in its original packaging.
You must provide proof of purchase (order number or receipt).
Health supplements and perishable items are not returnable once opened, due to health and safety regulations.
To initiate a return, please contact us at info@fortifypharma.com with your order details and reason for return.
2. Non-Returnable Items
Opened or used products
Items not in their original condition
Products purchased as part of final sale or clearance
Personalized or customized items
3. Refunds
Once we receive and inspect your returned item, we will notify you via email. If the return is approved:
Approved refund will be credited to your original payment method within 7–10 business days.
Shipping charges are non-refundable, unless the return is due to our error like, wrong item sent or defective product.
4. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange an item, contact us at info@fortifypharma.com with a photo of the issue.
Exchange/Replacement Deliveries will be done within 5-7 Business days.
5. Return Shipping
You will be responsible for paying for your own shipping costs for returning your item, unless otherwise agreed. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
6. Cancellations
Orders can be cancelled within 12 hours of placing them, provided they have not been processed or shipped. To request cancellation, please email us immediately.
7. Contact Us
For any questions about your order, returns, or this policy, please contact:
📧 Email: info@fortifypharma.com